Student Housing Management

Bradley Company has served as a property manager for University of Notre Dame since 2012, initially managing off-campus single family rental homes for faculty and staff and on-campus apartments for visiting faculty. In 2016, Notre Dame approached Bradley Company about managing an on-campus graduate student housing building.

The University was seeking a solution that could improve efficiency as well as maintain property aesthetics to a level consistent with the rest of campus. They wanted the property to feel like an extension of the University. Coordinating a seamless transition of students from the admissions process to move-in was also a critical component.

Location

Notre Dame, Indiana

Property

Graduate Student Housing

Services

Multi-Housing Management

SOLUTION

Bradley Company upgraded the student portal to create an easier onboarding process. We also added the ability to submit online work orders, tracking, and rent payment processing, which gave a more efficient way to interact with the office. We then implemented an automated roommate matching program to allow incoming students to find roommates based on similar interests. Finally, we payed special attention to preventive maintenance and operating procedures to ensure that work order requests were promptly completed, garnering administration and student approval. Throughout the transition and to this day, there is constant communication with several department heads to ensure the residents we serve are receiving the full Notre Dame experience.

RESULTS

The roommate matching program led to a reduction in the number of roommate conflicts, ultimately resulting in fewer transfer requests. After we began managing the property, the response time to work order requests was significantly reduced, typically to within 24 hours. Bradley Company has been instrumental in achieving the University’s financial goals for the property without compromising quality service for its students.